Welcome to our Help Center

How to Set Up A New Fee How to Create a New Landing Page How To Create an Exclusive Landing Page? How Do I Delete a Landing Page? How Can I Set a Landing Page as Private Across the Whole System? How Can I Hide Selected Landing Pages from a Single Affiliate? Can I Delete Media Items? Exclusive Tags and How They Work Filter Tags and How They Work Marketing Group Tags and How They Work Do Affiliates Need New Tracking Code When a Landing Page Is Changed? Use of the Media HTML Code vs JavaScript Code for Tracking What Happens If I Change a Live Media Item? What Happens If I Change the Source of a Media Item? What Happens If an Existing Media Item Is Marked as Inactive? What Happens If I Overwrite an Existing Banner? Why Can a Media Item Have More Clicks Than Impressions? HTML5 Banners as a Media Type How to Bulk Replace Landing Page URLs How Does the Affiliate Payment Process Work? How Can I Manually Pay an Affiliate or Record a Payment Missed by EOM? How Can I Review and Approve Deal Changes? Creating an Affiliate Administrative Adjustment Transaction What is Closing the Month and Why is it Important? How are Offline Codes Setup and Used How Can I Add a Generated Link to an Email? How Can I Add an Unsubscribe Link to My Email Template? Why Am I Unable to Send a Test Email to Myself? How to Add Subscribers to a MyAffiliates Mailing List What is the MyAffiliates Mailing List? How to Create a Mailer in Another Language? How to Send a Bulk Email Setting Up Postbacks How Do Postbacks Work? How to Create an Email Template How to Create an Offline Code in the Back Office Can I Require Affiliates To Verify Their Email Address? How to Create a Saved Search Profile How Do I Allow An Affiliate To Set Up a Postback? How to Remap Customers from One Affiliate to Another Affiliate Can I Have Multiple Deals Running at the Same Time? Where Can I Check the Currency Rates? Can I Change the Deal of a Customer Group? Can I Remap Players To a Different Deal? Can I Override the Negative Earnings Setting per Affiliate? How Can I Change an Affiliate's Commission Template From Today Onwards? If I Change the Negative Earnings Policy of a Deal, Will It Affect All Affiliates on That Deal? What's the Difference Between Billing and Qualification Variables? What Is the Difference Between Pay, Carry, and Discard Negative Earnings? How to Schedule a Deal Change How to Change an Affiliate’s Deal for the Current Month How to Create a Customer Group What Is a Customer Group? Deal Linearity How To Change a Deal For Previous Months Managing Default Rates Creating Fee Rules Managing Fee Affiliate Groups Why Can't I See My Uploaded Banner in the Affiliate Marketing Section? Why Does a Newly Uploaded Banner Appear Broken in the Affiliate Front End? Media Setup Override How Do I Prepare Media for Affiliates to Use in Promotions? Where Do I Find the Sub-Affiliate Link for a Master Affiliate? Can changes be done to the child-master linking What Media Types Does the MyAffiliates Platform Support? Can a parent affiliate be assigned manually? When is an Affiliate a Subaffiliate When is an affiliate a Master Affiliate Can a Customer Group with No Customers Be Deleted Safely? What Is the Default Customer Group and How Many Default Groups Can There Be? How can master commission be calculated? Manager Notification On Affiliate Registration Manually Excluding Customers from CPA Qualifications How can an affiliate deep link be configured? Automated Affiliate Invoicing Can affiliate payment types support various currencies? How is affiliate mass mailing handled? Does MyAffiliates track mail analytics? If an affiliate opts out of receiving email - what happens to the password reset email? How many tiers of subaffiliate relationship can there be? How many tiers can a parent affiliate earn commission from? What is a parent affiliate and how does it work? Can an affiliate reset their password if the account is set to a closed status Difference between News and Content Editor and when each should be used Can the traffic of an affiliate be redirected or terminated? Can traffic be directed to a particular customer group? Can more than one customer have one and the same token? When should Campaigns, Customer Groups or Sub-Affiliates be Used? What Are Clicks, Click Reach, and Click Frequency? AppsFlyer Integration Should a campaign be created before it can be used? Does MyAffiliates Support Google Analytics Tracking? How does click tracking work? Is there a unique token for each click? Is traffic redirected with a 301 or 302 header? What is a payload? Who controls and can change the cookie behavior? Where an affiliate has multiple customer groups under a channel, where does new traffic land? What is the difference between campaigns and payloads? What is a campaign group? What is a campaign? What is an impression? Why don’t some clicks have a referring URL? Does MyAffiliates track App Downloads? What happens to the traffic when an affiliate continues using tracking for a channel they are no longer subscribed to? What is a locked transaction? What are active / private / locked properties of the payment types? What is a converted transaction amount? How can I ensure an affiliate is included in the payment run? Are affiliates with status Suspended or Closed included in payments? How does an affiliate's minimum payment threshold work? What is a P2P payment? What is the difference between earnings and payments? What is the transaction status? What is affiliate payment eligibility? When is an affiliate eligible for payment? When is an affiliate eligible for earnings? What is carried balance at the affiliate profile? How to locate an affiliate using personal information? How to unsubscribe an affiliate from a channel? How to subscribe an affiliate to a channel? How to group affiliates? How to close an affiliate account? How to change the email of an affiliate? How to change the username of an affiliate?
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