How to Create a Customer Group

by Zack Cilia

Last updated: 22-Jun-2026

A customer group is a group to which a group of customers belongs.Each customer group can have its own deal, allowing different commission structures within the same channel or brand.

Customer groups are commonly used to separate traffic or to apply different deals based on tracking links used.
Step-by-Step Guide

1. Go to the affiliate’s profile and select Channels from the left-hand menu.

2. Choose the relevant channel / brand.

3. Under Current Pay Period, select New.

4. Complete the customer group setup form:

1. Default Group - Select this option if the group should be the default. All new customer registrations will be assigned to this group unless another group is specified. 
2. Group Name - Enter a name for the customer group (optional).
3. Promotable - Enable this if affiliates should be able to generate tracking links that direct traffic into this specific customer group.
4. Deal - Select the commission deal that will apply to this customer group.

5. Click Add Group to create the customer group.

Note

• If the group is not set as default, all new registrations will automatically be assigned to the existing default customer group.
• Customer groups allow traffic segmentation within the same channel, enabling different commission structures for different customer sets.
• Promotable groups allow affiliates to direct traffic into specific commission plans via tracking links.
• Only one customer group can be set as the default at any given time within a channel.