How to Remap Customers from One Affiliate to Another Affiliate

by Zack Cilia

Last updated: 01-Jul-2026

Customers can be remapped from one affiliate account to another when required. This is commonly used when customer ownership needs to be transferred between affiliates.
Step-by-Step Guide

1. Navigate to the dashboard of the affiliate who currently owns the customers.
2. Go to Channels of the left-hand side, and from there select the relevant Channel.

3. Locate the Customer Group in which the customer is currently assigned to and click on the number of Customers.

4. Click to view the Customer List.

5. Select the customer(s) you wish to remap using the checkboxes on the left.
6. Click Remap Customers.

7. Set the Remap Type to Affiliate Mapping and select the Remap Date.

Note:

• The remap date determines when the new affiliate begins receiving credit for the customer's activity.
• Activity generated before the remap date remains attributed to the original affiliate.
• Activity generated after the remap date is attributed to the new affiliate.
• This ensures commission calculations remain accurate and prevents activity from being credited to multiple affiliates.

8. Enter the Remap Affiliate Username (the destination affiliate).
9. Select the Channel the player is to be remapped to.
   Note: The Landing Page, Media Id and Campaign ID are optional fields, if left empty they will remain unchanged. 
10. Choose the new Customer Group the player is to be remapped to.

11. Click Remap Customers.

12. A remap confirmation will be shown once remap is complete