How to unsubscribe an affiliate from a channel?

by Ralitsa Petkova

Last updated: 01-Jun-2026

If a Manager decides that an affiliate should no longer promote a specific channel, the affiliate must be unsubscribed from that channel.

This can be managed via the Affiliate Account Page:

Admin → Affiliate Account → Channels

Important Considerations
When attempting to unsubscribe an affiliate, the system behaviour depends on whether the affiliate has customers linked to the channel:

No linked customers:
If the affiliate has no customers under the channel subscription, the Manager can safely unsubscribe them by selecting the channel and using the Delete option under Actions.

Linked customers exist:
If there are customers associated with the channel subscription, the system will prompt the Manager to decide how to handle them.

Clicking on the ‘Delete’ button from the Actions section, the system will prompt the manager for a decision on the linked customers. The available options are:

• Unmap customers – fully remove them from the affiliate.
• Remap to another channel within the same affiliate account.
• Reassign to another affiliate.

Once all linked customers have been appropriately handled, the affiliate can be safely unsubscribed from the channel.