Can a Customer Group with No Customers Be Deleted Safely?

by Ralitsa Petkova

Last updated: 22-Jun-2026

Yes. A customer group can be safely deleted if it contains zero customers.
Since no customers belong to the group, deleting it has no impact on customer assignments, reporting, or commission calculations.

Before deleting a Customer Group, if the group is currently designated as the default customer group, it must first be replaced with another default group.
Default customer groups cannot be deleted while they remain the active default.
System Behaviour
When a manager attempts to delete an empty customer group, the system displays a confirmation message indicating that the affiliate will be unsubscribed from the customer group and that the empty group will be removed.
Deleting an empty customer group does not affect affiliate commission calculations because no customers are associated with the group.

Note: A customer group should only be deleted when it contains 0 customers. If customers are assigned to the group, they should first be moved to another customer group before any deletion is considered.