How Can I Manually Pay an Affiliate or Record a Payment Missed by EOM?

by Zack Cilia

Last updated: 14-Aug-2026

A Manual Payment Issued transaction can be used when an affiliate needs to be paid manually or when a payment has already been made but was not picked up during the End-of-Month (EOM) process.
In both cases, the transaction is created against the affiliate to record the payment and reduce the affiliate's balance accordingly.
Step-by-Step Guide

1. Search for the affiliate in the Admin Back Office and open their Affiliate Profile.
2. From the left-hand menu, navigate to Finances and Transactions.

3. Click Create New Transaction.

3. Select Manual Payment Issued.

4. Complete the transaction details:

• Transaction Date - The date the payment was made or the transaction should take effect.
• Display Date - The date the transaction should be displayed. This is usually the same as the Transaction Date.
• Transaction Reference - Can be left blank or used to record an internal reference, such as a payment or transaction ID.
• Notes - Add any relevant notes. These notes may be visible to the affiliate.
• Transaction Amount - Enter the amount of the payment. Use a negative amount to deduct the payment from the affiliate's balance.
• Transaction Visible - Set this to Yes so the transaction is visible to the affiliate.
• Internal Status - Select the appropriate status according to your internal process.
• Transaction Assignee - Optional. Assigning the transaction to another manager does not affect the payment calculation.
• Billing Entity / Wallet - Choose the wallet against which the transaction should be created.

5. Review the transaction details and click Create Transaction.

Important: When recording a payment that has already been made but was not picked up by the EOM process, ensure the transaction amount is entered as a negative value so the payment is deducted from the affiliate's balance and is correctly reflected in their financial history.