Why Can't I See My Uploaded Banner in the Affiliate Marketing Section?

by Ralitsa Petkova

Last updated: 17-Jun-2026

A newly created banner may not appear in the Affiliate Front End for several reasons. The following areas should be checked to determine why the media is not being displayed.
 
 A. Media Configuration
 1. Media Status
The banner must be set to Active in order to be visible to affiliates.
Inactive media will not appear in the Marketing section.

2. Media Validity Dates
Check the Active From and Inactive To dates to ensure the banner is currently valid.

An incorrectly configured future activation date or past expiry date will prevent the media from being displayed.
Media validity can be reviewed from:
Admin > Operations > Media > Select Media > Media Validity

3. Default landing page
Every banner must be associated with a landing page.

If no landing page is linked to the media, the system will not display the banner because the ad server has no destination for the click.

When selecting a default landing page, ensure that the landing page:

• Is active
• Is publicly available
• Is not marked as Hidden
• Is not restricted through exclusive settings

4. Marketing Group Relationships
Media and landing pages can also be linked using Marketing Groups.

These can be configured from:
Admin > Operations > Media > Update Media > Marketing Groups
If a banner does not have a default landing page, the system searches for landing pages with matching Marketing Group tags.
For the relationship to work, the landing page and media must share the same Marketing Group selections.
 

B. Affiliate Attributes

1. Channel subscription
Media visibility depends on the affiliate's channel subscriptions.
The relationship between affiliates and media is:
Affiliate > Channel > Landing Page > Media
Therefore, the affiliate must be subscribed to the channel associated with the landing page.
2. Use of Exclusive Affiliate Relationships tags
Exclusive Tags restrict the visibility of media and landing pages.
If a banner or its associated landing page has Exclusive Tags applied, only affiliates with the corresponding tags will be able to view the media.
Verify that Exclusive Tags have not been applied incorrectly.

Note:
A banner will only be displayed to affiliates when:

• The media is active
• The validity dates are correct
• A valid landing page relationship exists
• The affiliate is subscribed to the appropriate channel
• No restrictive tags prevent access

If all of the above conditions are met and the banner still does not appear, allow up to 15 minutes for media propagation across the MyAffiliates media servers.