What Is the Default Customer Group and How Many Default Groups Can There Be?

by Ralitsa Petkova

Last updated: 11-Jun-2026

An affiliate can have multiple customer groups under a channel subscription. One of these groups must be designated as the default customer group.

Unless otherwise specified, all new customer registrations are assigned to the currently active default customer group.

System Behaviour

• An affiliate may have multiple customer groups
• Only one customer group can be designated as the default group at any given time.
• All new customer registrations are assigned to the default group
• The default group can be changed at any time by an authorised manager
• Existing customers remain in their current customer group unless they are explicitly moved

Default customer groups allow operators to control which commission structure, reporting configuration, and customer management rules are applied to newly registered customers without affecting existing customer assignments.