Why Does a Newly Uploaded Banner Appear Broken in the Affiliate Front End?

by Ralitsa Petkova

Last updated: 15-Jun-2026

A newly uploaded banner may temporarily appear broken or display an incomplete image in the Affiliate Front End immediately after it has been created.
Cause
MyAffiliates uses a media caching mechanism to distribute copies of uploaded media across its media servers.

This propagation process can take up to 15 minutes to complete.

During this period, affiliates may experience:

• Broken image placeholders
• Partially loaded images
• Inconsistent banner display across different locations

Once the media has been fully propagated, the banner will display normally.

Note:
If a banner continues to appear broken more than 15 minutes after being uploaded, verify that:

• The media file was uploaded successfully
• The media status is set to Active
• The affiliate is subscribed to the relevant brand or channel
• No media restrictions or tags are preventing access

If the issue persists, contact the MyAffiliates Support team for further investigation.