Why Am I Unable to Send a Test Email to Myself?

by Zack Cilia

Last updated: 15-Jul-2026

When preparing to send a bulk email, you can perform a test send to verify the email content before sending it to affiliates.

To do this, navigate to: Communication > Mailing > Send Email

Select the Saved Search Profile, choose the Email Template and Enable Perform Test Send and enter your email address in the Test Email Address field.

If the Send Email button is greyed out or an error is displayed when trying to send, the most common cause is that no saved search profile is available in the system or the saved search profile was not selected.

Although a test email is sent only to the specified email address, MyAffiliates still requires a saved search profile to generate the email content and populate any affiliate placeholders, since the information of the first affiliate in the list will be used for this purpose. Without a saved search profile, the system cannot generate the test email.

Resolution
Create a saved search profile by following the How to Create a Saved Search Profile guide. 
Once a saved search profile has been created, return to Communication > Mailing > Send Email and perform the test send again.

Saved Search Profile Not Selected
*Can’t Send Email*

All Options Selected Correctly