How to change the username of an affiliate?

by Ralitsa Petkova

Last updated: 01-Jun-2026

The affiliate username is an identifier chosen by the affiliate during the registration process. It is typically composed of alphanumeric characters, although it may also include the @ character in cases where the affiliate email address was used as the username, such as following a migration from another platform.

Once created, affiliates themselves cannot change their username. Their only option is to retrieve it if forgotten via the Forgotten Username and Password feature on the Front-End login page.
 
Affiliate usernames can only be updated by an Affiliate Manager with the appropriate BackOffice permissions.

This can be done by navigating to:
Affiliate Dashboard → Profile → Account Profile

The username is located under the Account Details section.

Note: Any username change should be carefully coordinated with the affiliate to ensure they are aware of the update and can successfully authenticate using the new username during their next login.