Affiliate Username and Email Retrieval

by Ralitsa Petkova

Last updated: 01-Jun-2026

The affiliate username stored in the system is the value provided by the affiliate during the registration process.
The combination of username and password is used to authenticate the affiliate and grant access to the Front-End profile and reporting area.
If the username is forgotten, the affiliate can retrieve it by using the Forgotten Username or Password option available on the Front-End login page.

Provided that the correct and valid email has been submitted during the process, the affiliate will receive an email notification for the username retrieval.

Affiliate usernames must be unique within each system. This means that it is not possible to create multiple affiliate accounts using the same username.

The system treats usernames as case-insensitive. For example, ‘testMyAffiliates’ and ‘TESTMyAffiliates’ are considered identical and cannot be used for separate accounts.

The same rule applies to affiliate email addresses. Each email address must be unique within the affiliate program, and the system will prevent multiple accounts from being created using the same email.

Each affiliate account can only be associated with one email address, which must be valid. This email is used for system-generated notifications, including username recovery and password reset emails.