What happens to the customer activity data if the customer does not exist in MyAffiliates platform?

by Ralitsa Petkova

Last updated: 29-Dec-2025

In the MyAffiliates platform, customer activity data, such as deposits, wagers, will only be imported if certain conditions are met. The data will not be imported if any of the following apply:

1. The customer does not exist in MyAffiliates:
This means that the customer's profile or record has not been previously sent to MyAffiliates via the data transfer process. In other words, if the client hasn't shared the customer's basic information with the platform, MyAffiliates will not recognise the customer and therefore cannot import their activity data.

2. The customer was not mapped to an affiliate on that specific day:
For MyAffiliates to correctly attribute customer activity to an affiliate, there needs to be a valid mapping (or tracking link) connecting the customer to an affiliate on the day the activity occurred. If no such link exists on that day, the system cannot determine which affiliate should be credited, so the data is excluded.

3. The customer's status is 'suspended':
If the customer's account is marked as suspended in MyAffiliates, their activity data is deliberately ignored during the import process. This is often done for compliance or fraud-prevention reasons.

In order for customer activity to be tracked and recorded in MyAffiliates, the customer must exist in the system, be properly associated with an affiliate prior, or on the day of the activity, and have an active (non-suspended) status.