Remapping Customers from the Customer Search - To A Different Affiliate

by Zack Cilia

Last updated: 03-Aug-2026

1. From the Admin BackOffice, navigate to Customers > Customer Search.
2. Use the search fields to locate the required customers. Customers can be searched using either:

• Client Reference
• MA Customer ID

3. Enter the required search criteria and click Search.

4. Once the results are displayed, select the customers you wish to remap by ticking the checkbox next to each customer and click Remap Customers.

5. In the remapping screen, select Affiliate Mapping as the remap type (Customer Group Mapping is only available when first filtering a specific Channel in the Customer Search) and define the required Remap Date. The remapping date determines when the new affiliate starts receiving commission for the customer. Any activity generated before the remapping date remains credited to the previous affiliate, while activity generated after the remapping date will be attributed to the new affiliate. This ensures accurate commission tracking and prevents duplicate attribution.

6. Once the remap type and date are selected, additional fields will be displayed. Complete all required fields, including:

• The New Affiliate Username
• Channel
• Customer Group

7. Click Remap Customers to complete the process.

Once completed, the selected customers will be moved to the new affiliate based on the selected mapping details.