Release - June 2026

by Zack Cilia

Last updated: 23-Jul-2026

🗒Summary

This June release introduces Customer Device Type tracking, enabling businesses to capture the type of device a customer used when registering. Each customer is assigned a single device type (Desktop, Mobile, or Tablet) when their account is created. Customers who registered before this feature was introduced will have no device type assigned.

By capturing this information, businesses can segment customers based on their registration device and gain deeper insights through reporting. For example, you can identify customers who signed up on mobile devices or compare customer performance and earnings across desktop, mobile, and tablet registrations.

This release also enhances the Player Quarantine feature by allowing Affiliate Managers to manually quarantine customers. In addition, the Quarantine Report has been updated to indicate whether a customer was quarantined manually or automatically and, where applicable, to identify the Affiliate Manager who performed the manual quarantine.

🚀New Features

Tracking Customer Device Type

Accepted Values in the Data File
These are the accepted values that can be entered when sending in a registration feed or bulk-import file. The device type must be entered in lowercase letters.

Where Is This Feature Visible?

Device Type in Customer Profile and Dashboard Sidebar

Device Type in Customer Search

Device Type in Customer Creation

Customer Profile and Dashboard Sidebar
The customer's Device Type is now displayed in both the Customer Profile and the Dashboard Sidebar. If no device type has been recorded for a customer, Unspecified will be displayed instead.

Customer Search
In the Customer Search, a new column was introduced to show the device type. If no device type has been recorded for a customer, a ‘ - ’ will be displayed instead.

On the same Customer Search, there is now the option to filter the search by Customer Device Type. 

Note: 

• "All device types" is the default and changes nothing.
• "Unspecified" is how you find customers who have no device type. 
• Device type combines with other filters. If Mobile and a country are selected, the customers matching both criteria will be shown in the results. 

Customer Creation
When creating a customer, on the customer creation form, there is now a field named Device Type. This is an optional field that can be populated when creating a new customer manually. 

⚠Actions Required
If you would like to start sending Device Type values in your customer data files, please
contact our Support team. They will provide guidance on the required file format
and ensure your system is configured to accept and process these values correctly.

✨ Improvements

Before this enhancement, customers were quarantined automatically during the pay run based on configurable negative NGR rules. When a customer met the defined quarantine criteria, they were moved into quarantine and excluded from affiliate deal calculations until they were released from quarantine. With this release, Affiliate Managers can now quarantine customers manually. 
Manually Quarantining Customers

• Manual quarantining is enabled separately from the main quarantine functionality, and support should be contacted to enable this feature.
• A quarantine rule is still required but does not need to be active.
• Managers need to have permission to manage customer quarantines.
• A customer cannot be manually quarantined if they are already in quarantine.

Step-by-Step Guide

1. Go to the Customer’s Dashboard and proceed to Quarantine from the menu on the left side. If the customer is eligible for quarantine, there will be a Quarantine button below the Quarantine History table.

2. Choose a pay period to start the quarantine from. Check that the subscription details are as expected.

• Only open pay periods can be chosen.
• The customer will be quarantined against the subscription they are mapped to for the end date of the pay period.

3. Fill out and submit the form.

Note: The quarantine amount must be a negative value.

Note: To revoke a quarantined customer, you simply need to go to the Customer Profile > Quarantine and click the Revoke button.