Manually Quarantining Customers

by Zack Cilia

Last updated: 29-Jul-2026

In addition to the standard Automatic Customer Quarantine functionality, MyAffiliates also supports Manual Customer Quarantine. This optional feature must be enabled separately by the MyAffiliates Support team.

Once enabled, Affiliate Managers with the appropriate permissions can manually quarantine customers, allowing specific customers to be excluded from affiliate commission calculations regardless of the configured quarantine rules.

Note:

• A quarantine rule is still required but does not need to be active.
• Managers need to have permission to manage customer quarantines.
• A customer cannot be manually quarantined if they are already in quarantine.

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 Step-by-Step Guide

1. Go to the Customer’s Dashboard and proceed to Quarantine from the menu on the left side. If the customer is eligible for quarantine, there will be a Quarantine button below the Quarantine History table.

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2.  Choose a pay period to start the quarantine from. Check that the subscription details are as expected.

• Only open pay periods can be chosen.

• The customer will be quarantined against the subscription they are mapped to for the end date of the pay period.

3.  Fill out and submit the form.

Note: The quarantine amount must be a negative value.

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To revoke a quarantined customer, you simply need to go to the Customer Profile > Quarantine and click the Revoke button.
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