How to Retrieve an Affiliate's Tracking Token

by Zack Cilia

Last updated: 30-Jul-2026

There may be situations where a customer needs to be manually associated with an affiliate after registering without any tracking information. For example, an operator may wish to track organic traffic using an internal affiliate account, or may be certain that a customer originated from a specific affiliate but did not register through their tracking link.

In these cases, the affiliate's unique tracking token can be retrieved from the BackOffice and used to associate the customer with the correct affiliate.

Step-by-Step Guide

1. Locate the affiliate in the Admin BackOffice and open their profile.
2. From the left-hand side menu, select Traffic and choose the Linking Codes tab.

3. Choose the Channel where the customer should be placed. If only one channel is live on the system or the affiliate is only subscribed to one this step is skipped.

4. Click Get Tracking Information next to the required landing page.

5. Here you will also be able to select the Campaign and Media ID if desired. The tracking token will be displayed and can then be used to associate the customer with the affiliate.

The retrieved tracking token can then be included in the customer's registration data.

• If the customer has not yet been imported into MyAffiliates, include the token in the customer registration file before it is submitted.
• If the customer has already been imported without a tracking token, update the customer's registration data with the token and resubmit the registration record.

Once the updated registration has been supplied, contact the MyAffiliates Support team to have the data reprocessed so the customer is correctly associated with the affiliate.