Access to the MyAffiliates Back Office operates under a security model that enforces Two-Factor Authentication (2FA) for all Managers. This is a mandatory security feature and should not be disabled.
If a Manager loses access to, replaces, or changes the device linked to Google Authenticator and can no longer log in to the MyAffiliates Back Office, the issue must be resolved internally by contacting the main administrator or rights holder responsible for Back Office access management.
Please note that MyAffiliates Support staff do not have permission to reset or modify an individual Manager’s 2FA configuration.
To disable Two-Factor Authentication (2FA) for a manager who has lost access to their authentication device, the System Administrator must locate the Manager account within the MyAffiliates Back Office by navigating to:
Configuration → Managers → Managers → Profile
From the Manager’s Profile page, select the option to disable Two-Factor Authentication.
Once disabled, the Manager will be able to log in using only their username and password for a single session. Since the system enforces Two-Factor Authentication (2FA), the Manager will then be required to configure 2FA again using their new device before continuing to access the system.
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