Can I Remap Players To a Different Deal?

by Zack Cilia

Last updated: 30-Jul-2026

Yes. Customers can be moved between customer groups at any time, provided the manager has the appropriate permissions.

There are two methods available for moving customers between groups. The key difference is that the first method allows managers to select specific customers and define a remapping date, while the second method moves all customers to a different customer group from the moment the change is made.

Method 1: Remap Customers from Customer List

1. Navigate to the affiliate dashboard and select Channels from the left-hand menu. From there, choose the relevant channel.

2. Click on the number Customers.

3. Choose to view the Customer List.

4. Select one or more customers by ticking the checkbox beside each customer.

Note: To select all customers in the list, use the checkbox in the table header.

5. Scroll to the bottom of the page and select Remap Customers.

6. Complete the remapping form:

1. Select the type of remapping to be performed:

• Affiliate mapping - to remap the customers to a different affiliate
• Customer group mapping - to remap the customers to a different customer group within the same affiliate.

2. Select the Remap Date

Note: Why Is the Remap Date Important?

• The remap date determines when the customer's activity begins contributing to the new customer group.
• Activity generated before the remap date remains associated with the original customer group.
• Activity generated after the remap date is attributed to the new customer group.
• This ensures commission calculations remain accurate and prevents activity from being counted under multiple groups.

100. Select the destination Customer Group

7. Confirm the remapping.

8. A successful customer remapping message is shown, allowing to Get Details.

Note: Here, the players will be remapped with the selected remap date. 

Method 2: Move a Customer from the Customer List

1. Navigate to the affiliate dashboard and select Channels from the left-hand menu. From there, choose the relevant channel.

2. Locate the customer group from which the customers will be remapped. In the actions column (far right), click on the arrow. 

3. Select the customer group to which the customer should be moved and click Move.

Note: The customer will be reassigned to the selected customer group from the current date onward.