Affiliate Password Reset

by Ralitsa Petkova

Last updated: 01-Jun-2026

If an existing affiliate has trouble remembering their password, it can be reset in two possible ways.

Option 1 - Affiliate Self-Service 

Affiliates can reset their login credentials directly via the affiliate front-end using the Forgotten Username or Password feature.
To begin the process, the affiliate should navigate to the login page and click the Forgotten Username or Password.

Upon navigating to the page, the affiliate will need to submit the email address related to their account. If the email address is valid and matches an existing account, the affiliate will receive a password reset email with further instructions. This email contains a secure reset link with a time-limited security token.

For security reasons, the token is valid for 30 minutes only. The password reset process must therefore be completed within this timeframe.

Option 2 – Manager-Assisted

Affiliate Managers can also initiate a password reset on behalf of an affiliate.

From the BackOffice, the Manager should navigate to the affiliate’s Profile page and manually trigger the Password Reset email. This process sends the same secure reset instructions directly to the affiliate’s registered email address.