Access to affiliate accounts can be further secured using an additional layer of protection through two-factor authentication (2FA).MyAffiliates supports Google Authenticator, which generates a time-based, one-time access code each time the affiliate logs in.This feature is available to all affiliate accounts across the MyAffiliates client base; however, it can only be enabled and managed by the affiliate themselves through the Account section of the Front-End.
Affiliate Managers can view and monitor the status of two-factor authentication (2FA) for an affiliate account via the BackOffice. However, they do not have the ability to enable or disable 2FA on behalf of an affiliate.
In cases of concern or dispute where an affiliate’s 2FA needs to be disabled, this action can only be carried out by MyAffiliates staff, following a formal support procedure.
The Affiliate Manager must contact support@myaffiliates.com with a detailed request, including the following information:
Acceptable proof typically includes a screenshot of an email sent by the affiliate requesting the removal of 2FA. This email must originate from the same email address registered to the affiliate account in the MyAffiliates system.
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